Tag: telecom

Strengthen Your Agents to Strengthen Your Business


Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equates to more and better business. For organizations using a manual,

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0


Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

Baseball players play baseball. AVDS does contact centers.


Einstein said, “If you can’t explain it simply, you just don’t understand it well enough”. We boost business by increasing efficiencies, lowering overhead, and separating you from your competition. It’s that simple. Are you ready to knock Customer Experience out