Tag: solutions

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

7 Reasons Cloud-Based Voice Services are the Right Choice!

Blog

“The times, they are a’changin’”? Bob Dylan wrote that in 1964, over 50 years ago. While that song may last forever, businesses and how we operate them are constantly changing. Remote users, telecommuters, national sales teams, branch offices, home based

Last Chance to Register for Accurate Contact Center Planning and Forecasting Made Easy!

Blog

Join us June 6th! AVDS and Genesys bring you an insightful overview of: Decisions – Planning and Forecasting Made Easy. Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for

Join AVDS and Genesys for an overview of: Decisions – Planning and Forecasting Made Easy.

Blog

Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 – 11:00 a.m. CST Featured Panelist:

Genesys PureCloud platform helps POS tech provider deliver superior support!

Blog

Lightning-fast deployment and ease of use result in increased operational efficiencies, improved customer satisfaction (CSAT), and reduced costs. The PureCloud by Genesys platform enables the Vivonet contact center to provide the most reliable tech support, while giving them powerful and

Baseball Players Play Baseball – We Do Contact Center Solutions

Blog

With the MLB in “full swing”…yeah, I said it…just a friendly reminder: Baseball Players Play Baseball, We Do Contact Center Solutions! AVDS is a long-standing Genesys Gold Partner and provider of Contact Center and Enterprise Voice Network Solutions. Our team of

Need a quick, easy, flowchart of the IVR? Searching the IVR for a recording? IVR audit time, again?

Blog

AVDS IVR Visualizer + PureConnect Increase your ability to optimize, correct, and maintain consistency in call flows and your IVR documentation. Created by our Development Pros at AVDS, a Genesys AppFoundry member, the IVR Visualizer for PureConnect is a web-based