Tag: goldpartner

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences


Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

Why AVDS? Because No Body Does It Better.


Our team is comprised of industry experts and certified engineers with proven track records of success in the contact center and enterprise telephony space. One of the key areas of our success is due to our outstanding Operations and Support

How do you get the most out of your Salesforce.com CRM?


You take it to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. PureConnect for Salesforce offers many features including basic call log support, call controls,

Innovation Requires Change


“If you always do what you’ve always done, you’ll always get what you’ve always got.” —Henry Ford Are you afraid OF change? Are you afraid TO change? Henry Ford understood that innovation requires change. He had a vision for the

The 6 Key Elements of a Successful Business Process Automation Project

Blog, Technical Blog

Business Process Automation (BPA) is the concept of using automation to streamline internal processes. The result is savings in time, resources, and a reduction in errors caused by the human element. Interaction Process Automation (IPA) is a tool that makes