Tag: goldpartner

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

Journey Mapping – An Outside-In Approach to Delivering Great Customer Experience

Blog

Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

6 Critical Contact Center Components that Set You Apart from Your Competition

Blog

The future of contact centers is happening now. Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

78.3% Increase in Customer Engagement Rates Without Increasing Sales and Marketing Staff.

Blog

Reach more prospects, interact live with visitors already on your website and convert more leads with highly targeted digital interactions. Genesys AltoCloud monitors every visitor to your online properties and uses machine learning to determine the best prospects to engage with

What you need to know to get your analytics strategy on track.

Blog

How do you measure the success of your contact center? The short answer: Analytics. William Thomson, known as Lord Kelvin, was an Irish mathematical physicist in the late 1800’s. He was quoted as, “I often say that when you can

How can you get 12.5% improvement in Agent Handle Time (AHT)?

Blog

Evolving technology affects your business. You can’t sit still. You need a partner who can leverage the changing technology to help you improve your processes, offerings, and services. By now you have heard all the buzz words: Digitization, Transformation, Omnichannel,

7 Reasons Cloud-Based Voice Services are the Right Choice!

Blog

“The times, they are a’changin’”? Bob Dylan wrote that in 1964, over 50 years ago. While that song may last forever, businesses and how we operate them are constantly changing. Remote users, telecommuters, national sales teams, branch offices, home based

How does the General Data Protection Regulation (“GDPR”) affect my US business?

Blog

First, let me post a disclaimer here: I am not a GDPR compliance specialist or advisor. I am a business leader and probably fall into the 84% who didn’t fully understand the “nuts and bolts” of the GDPR. So, I