Tag: goldpartner

6 Major Components of the Modern Contact Center

Blog

Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

6 Key Elements of a Successful Business Process Automation Project

Blog, Technical Blog

Business Process Automation (BPA) is the concept of using automation to streamline internal processes. The result is savings in time, resources, and a reduction in errors caused by the human element. Interaction Process Automation (IPA) is a tool that makes

How did AVDS Survive the Largest Hurricane in Texas History with Zero Downtime?

Blog

SEVERE WEATHER ALERT! Tropical Storm “Gordon” Approaching Just this time last year, we were enduring one of the largest hurricanes in Texas history. August 25–28, 2017 – Hurricane Harvey makes landfall near the coast of Rockport as a Category 4 hurricane and later stalls just inland, producing

Weekend Loading…Stress Uninstalling…TGIF!

Blog

As another week unwinds and the weekend begins, we’re often thinking ahead to Monday. While dedication and planning are always on our agenda, we have to remind ourselves to give time to what and who is really important. Take the

Is bigger better? Does size matter?

Blog

I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

Journey Mapping – An Outside-In Approach to Delivering Great Customer Experience

Blog

Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

78.3% Increase in Customer Engagement Rates Without Increasing Sales and Marketing Staff.

Blog

Reach more prospects, interact live with visitors already on your website and convert more leads with highly targeted digital interactions. Genesys AltoCloud monitors every visitor to your online properties and uses machine learning to determine the best prospects to engage with