Tag: genesyspartner

Trust me, if you want a good haircut, I’m not your guy.

Blog

I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

How do you increase agent efficiency by up to 60%?

Blog

Genesys Interaction Dialer lets businesses take their interactions to the next level. No more time wasted on outdated methods of dialing or returning the wrong contacts. Predictive pacing algorithms take automated dialing to a new level. By eliminating the requirement for the

It’s Storm Season. Which Cloud is Following You Around?

Blog

Meet Steve…and learn how AVDS & @Genesys helped solve his #CX challenges.     Written by: Brian Barnett Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man… www.avds.com

6 Major Components of the Modern Contact Center

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Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

Blog, Webinars

You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

There is a Storm Coming. Are You Prepared?

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Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Weekend Loading…Stress Uninstalling…TGIF!

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As another week unwinds and the weekend begins, we’re often thinking ahead to Monday. While dedication and planning are always on our agenda, we have to remind ourselves to give time to what and who is really important. Take the

Is bigger better? Does size matter?

Blog

I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

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Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for