Tag: CSat

8 Must Have KPIs for Measuring CX and Contact Center Success.


Measuring success can be challenging. Especially in the contact center. So, business is doing well, right? Are you contributing to that success? Or maybe business is doing poorly. Is that because of your contact center? The only way to know

6 Keys to Successful Agent Engagement – Are your agents smiling?


When I go into a store, I am looking for a product. What keeps me coming back to that store is the service experience. There is value in great customer service. Great customer service saves me time. Great customer service

Key Elements of a Great Customer Experience (CX) Strategy


Do I need a customer experience strategy? Here’s what the industry experts have found. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey 55% of customers would pay extra to guarantee a