Tag: compliance

What should you know about PCI Compliance?


9 out of 10 large organizations suffered a security breach last year. The Contact Center is often the hub for Card Not Present (CNP) payment transactions. The transmittal, processing, and storage of payment transaction data carries with them an obligation

How does the General Data Protection Regulation (“GDPR”) affect my US business?


First, let me post a disclaimer here: I am not a GDPR compliance specialist or advisor. I am a business leader and probably fall into the 84% who didn’t fully understand the “nuts and bolts” of the GDPR. So, I