Tag: cloud
How to Truly Transform the Member Experience
Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member…
AVDS & Call Journey Turn Conversations into Understanding.
A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you…
There is a Storm Coming. Are You Prepared?
Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does…
What You Need to Consider Before Upgrading Your Contact Center
When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a…
AVDS Professional and Managed Services add up to ease of operation and peace of mind for your business.
When it comes to administration and implementing best practices for your communication systems, many businesses are falling behind. Companies are understandably focused on the revenue generating activities of the business. This often leaves daily maintenance, updates, administration, system monitoring, and…
Journey Mapping – An Outside-In Approach to Delivering Great Customer Experience
Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only…
6 Critical Contact Center Components that Set You Apart from Your Competition
The future of contact centers is happening now. Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as…
AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0
Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for…
Friday…loading…Happy Friday from AVDS!
Another weekend is upon us. You’ve kicked butt and you’ve earned it. Team AVDS is wishing you a great weekend full of family, friends, and fun. Rest assured, we’re always on the clock and always available to help. So take…
How Automated Scorecards Improve Agent Performance and the Customer Experience
Agents who stay motivated through proper coaching and training are your first opportunity to create a positive “moment of truth” for your customer. Using automated scorecards, you can drive agent performance by providing improved training and coaching. What is call…
URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365August 16, 2018
How to Truly Transform the Member ExperienceAugust 15, 2018
AVDS & Call Journey Turn Conversations into Understanding.August 15, 2018
There is a Storm Coming. Are You Prepared?August 13, 2018
What You Need to Consider Before Upgrading Your Contact CenterAugust 10, 2018
