Tag: cloud

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

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Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

23 reasons why PureCloud beats the competition!

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PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use, and deploys rapidly. Designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience (CX), it is the innovation

Genesys PureCloud platform helps POS tech provider deliver superior support!

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Lightning-fast deployment and ease of use result in increased operational efficiencies, improved customer satisfaction (CSAT), and reduced costs. The PureCloud by Genesys platform enables the Vivonet contact center to provide the most reliable tech support, while giving them powerful and

Who you gonna call? No, not those guys…

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Who are you really going to call if you have a problem and need some help? For most of us that is family or close friends. We all have that “go to” person with integrity who we know will show

How Do You Deliver Next-Generation Customer Experiences in The Cloud?

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Today’s consumer is interacting 24/7. The right customer engagement platform keeps you on top of customer expectations. Powerful, yet effortless. Keeping up with customers also requires visibility. When you don’t know what’s happening, it costs your customers, time and money. With