Tag: cloud
How would you like that CX served? Very good with a side of easy, please!
Your customers are engaging with your business on more channels than ever before. Are you prepared to answer those calls, too? Whether it is from the website, chat-bots, sms, email, or voice, omnichannel is the way of the modern contact center.…
6 Major Components of the Modern Contact Center
Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What…
Do You Have the Right Cloud Following You Around?
For 20 – 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a user standpoint. And, add #PureCloud…
8 Reasons to Consider Cloud in the Contact Center
Forrester recently predicted the global cloud market will grow from $146 Billion In 2017 to $236 Billion by 2020. Forrester also reported contact center interaction management (CCIM) software continues to evolve into integrated suites that vendors offer as a service.…
There is a Storm Coming. Are You Prepared?
Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does…
Don’t miss this exciting opportunity to hear from industry leaders in conversational analytics!
Join AVDS for an introduction to Call Journey and how it improves the way businesses are serving their customers and managing their workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to…
Modern Credit Union Contact Centers Drive More Member Business
Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on every other TV and radio commercial. I can…
Is bigger better? Does size matter?
I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took…
Give customers and agents the experiences they want!
PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to…
AVDS & Call Journey Turn Conversations into Understanding.
A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you…
The best system is only as good as its weakest link.November 12, 2018
Happy Friday and Happy Veteran’s Day!November 9, 2018
52% of all data currently stored by organizations is of unknown value.November 8, 2018
Get actionable insight in seconds, not months!November 7, 2018
5 Benefits of Live Chat in Your Contact CenterNovember 1, 2018
