Technical Support

 

Our Technical Support Team delivers ‘deliberately different’ support service beyond the initial implementation.

An overview of our Technical Support services and what AVDS delivers to our valued Customers:

  • Technical Support is engaged early during a new customer implementation, to understand the customer’s unique platform, business needs, and be prepared post-implementation to deliver streamlined services
  • Technical Support engages in weekly meetings “as a team” to review outstanding tickets and collaborate to resolve issues
  • Technical Support employees meet the most rigorous training requirements on all products offered by AVDS
  • AVDS delivers to new customers a Technical Services Handbook–a 20-point guide for service requests, from emergency to regular maintenance–to help ensure a seamless process between services needed and services delivered

 Why AVDS?

We understand the needs of the modern contact center. Through our strategic partnerships with industry leading providers, AVDS simplifies and automates technology to easily solve your most complex business challenges. We make it easy to do business!

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