IVR for Genesys PureConnect: Auditing and Maintenance Made Easy
Increase your ability to optimize, correct, and maintain consistency in call flows and your Genesys PureConnect (formerly Interactive Intelligence CIC) IVR documentation. Created by our Development Pros at AVDS, a Genesys AppFoundry member and long standing Genesys Gold Partner, the IVR Visualizer for PureConnect is a web-based application that provides the necessary tools to manage Interaction Attendant profiles by automatically creating a visual representation of the call flows. Search capabilities on those call flows along with comprehensive reporting and auditing can be generated to simplify and streamline documentation objectives. Reports can then be exported to a variety of industry standard formats, including Microsoft Visio diagrams, for use in other applications and presentations.
When key personnel make changes to your IVR, the changes should be documented and logged as part of best practices. The Challenge? Changes may be inconsistently documented and/or documentation is owned by different administrators. In addition, when administrators leave the position, documentation may be lost. As a result, time and effort is wasted trying to make simple changes in what is now a complex environment.
Our clients have communicated the need for this App and AVDS has delivered. Created by the AVDS Professional Services team, the IVR Visualizer is a web-based application that provides the necessary tools to manage PureConnect CIC IVR Attendant profiles by automatically creating a visual representation of the call flows as well as providing search capabilities on those call flows. In addition, comprehensive reports can be generated easily to share among your team members for review and analysis. With the AVDS IVR Visualizer, you are guaranteed to increase your ability to optimize, correct, and maintain consistency in your IVR management.
The development team at AVDS has taken the AVDS IVR Visualizer to the next level by adding the most requested feature, Microsoft Visio Export, utilizing Aspose.Diagram for .NET from Aspose. This new feature allows the exporting of the Genesys PureConnect platform IVR call flows into an easy to manipulate Visio diagram. Genesys PureConnect (formerly Interactive Intelligence CIC) Administrators can now complete bulk exports from multiple call flows, gain deeper insight into IVR functionality and flow, and maintain the IVR with ease.
The IVR Visualizer is available for the #Genesys #PureConnect platform. See how the AVDS IVR Visualizer can make life easier for your PureConnect administration by CONNECTING WITH AVDS TODAY! We would love to hear from you!