Tag: WorkforceManagement

Business Intelligence insight in seconds, not months!

Blog

By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

Trust me, if you want a good haircut, I’m not your guy.

Blog

I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

6 Keys to Successful Agent Engagement – Are your agents smiling?

Blog

When I go into a store, I am looking for a product. What keeps me coming back to that store is the service experience. There is value in great customer service. Great customer service saves me time. Great customer service

Do You Have the Right Cloud Following You Around?

Blog

For 20 – 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a user standpoint. And, add #PureCloud

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

Blog, Webinars

You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

There is a Storm Coming. Are You Prepared?

Blog

Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Don’t miss this exciting opportunity to hear from industry leaders in conversational analytics!

Blog, Webinars

Join AVDS for an introduction to Call Journey and how it improves the way businesses are serving their customers and managing their workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to

Modern Credit Union Contact Centers Drive More Member Business

Blog

Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on every other TV and radio commercial. I can

Learn how to unleash a wealth of insights about your customers and staff!

Blog, Webinars

Join AVDS for an introduction to Call Journey and how it improves the way you serve customers and manage your workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to what your

Is bigger better? Does size matter?

Blog

I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took