Tag: wfm

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

There is a Storm Coming. Are You Prepared?

Blog

Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

8 Major Benefits of a Cloud Contact Center

Blog

The contact center is a constantly changing environment. The goal is an effortless customer experience. The tools for providing a superior CX are changing right along with it. With the cloud-based computing market growing at an increasingly rapid pace, businesses

The success of your contact center depends on accurate operational planning, scheduling and forecasting. Are you ready for success?

Blog

Planning and Forecasting Made Easy. Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 –

Join AVDS and Genesys for an overview of: Decisions – Planning and Forecasting Made Easy.

Blog

Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 – 11:00 a.m. CST Featured Panelist:

Is your CX suffering due to a neglected employee engagement? Get Workforce Management!

Blog

If your workforce isn’t optimized, chances are your customer experience is suffering because of it. Workforce Management is just what the doctor ordered. Research by Dimension Data shows that almost 60% of businesses surveyed have no solution in place for

Decisions, Decisions, Decisions™…

Blog

In today’s active contact center it seems like we are making a million decisions a day. What if you could automate much of that decision making process and free up your mind, and your time, for better things? Who wouldn’t