Tag: Webinar

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST

Educational Webinar – Ideal Coaching with Speech Analytics

Blog, Webinars

When June 27th 1pm – 2pm EST Featured Webinar Zeroing in on Ideal Coaching Moments with Speech Analytics We all know spot checking or only listening to the worst ones is not a true test of how agents are doing.

Join us tomorrow, June 12, for an enlightening webinar on speech analytics!

Blog, Webinars

Gain Insights on Sentiment Through Speech Analytics What we say, when we say it and equally important, how we say it matters both from a customer and contact center agent perspective. For organizations invested in optimizing customer experience, having a

Gain Insights on Sentiment Through Speech Analytics – Join us June 12th!

Blog, Webinars

Tone Matters! Gain Insights on Sentiment Through Speech Analytics What we say, when we say it and equally important, how we say it matters both from a customer and contact center agent perspective. For organizations invested in optimizing customer experience,

Tone Matters! Gain Insights on Sentiment Through Speech Analytics

Blog, Webinars

What we say, when we say it and equally important, how we say it matters both from a customer and contact center agent perspective. For organizations invested in optimizing customer experience, having a deep understanding of customer sentiment is critical

Last Chance to Register for Accurate Contact Center Planning and Forecasting Made Easy!

Blog

Join us June 6th! AVDS and Genesys bring you an insightful overview of: Decisions – Planning and Forecasting Made Easy. Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for

The success of your contact center depends on accurate operational planning, scheduling and forecasting. Are you ready for success?

Blog

Planning and Forecasting Made Easy. Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 –

Join AVDS and Genesys for an overview of: Decisions – Planning and Forecasting Made Easy.

Blog

Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 – 11:00 a.m. CST Featured Panelist: