Tag: Webinar

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

Blog, Webinars

You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

There is a Storm Coming. Are You Prepared?

Blog

Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

This is How You Increase Customer Satisfaction and Net Promoter Scores!

Blog, Webinars

Increase your NPS, the accurate way. The flaws with Net Promoter Score (NPS) are many. In addition to being after the fact, it is derived from only a small sample of interactions as opposed to the entire population. Add to

Don’t miss this exciting opportunity to hear from industry leaders in conversational analytics!

Blog, Webinars

Join AVDS for an introduction to Call Journey and how it improves the way businesses are serving their customers and managing their workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to

Learn how to unleash a wealth of insights about your customers and staff!

Blog, Webinars

Join AVDS for an introduction to Call Journey and how it improves the way you serve customers and manage your workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to what your

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

How to Truly Transform the Member Experience

Blog

Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! Tomorrow! June 27th 1pm – 2pm EST

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST