Tag: voip

URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365

Blog, Technical Blog

As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platform. Genesys TLSv1.2 Connections Documentation

How to Truly Transform the Member Experience

Blog

Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

What You Need to Consider Before Upgrading Your Contact Center

Blog

When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

Strengthen Your Agents to Strengthen Your Business

Blog

Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equates to more and better business. For organizations using a manual,

AVDS & Call Journey Partner Up to Supercharge Business Performance Using Customer Insights

Blog, Press Releases

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading pioneer in conversation analytics technology. The combination of AVDS expertise in delivering enterprise

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Is your Contact Center Prepared for a Disaster?

Blog

When tragedy strikes, creditors and collection companies need to consider the impact on borrowers in the affected area – altering or suspending collection or marketing activities until customers have time to assess their personal situations. Shaping your outbound contact in

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

Design with the Future in Mind

Blog, Technical Blog

Out of the many phases of software development – planning, design, implementation, testing, and so forth – the design phase is quite possibly the most important. A well thought out and documented design can identify potential problems and lead to