Tag: voiceanalytics

Here is the problem with your Quality Assurance practice…

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83% of all companies still list customer experience in their top 3 business strategies, and many of these organizations have “Voice of the Customer” programs without leveraging the most important data – the actual VOICE of the customer. To shape the

How to Gather Customer Feedback in 2018 and Beyond

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Customers are tired of surveys. Consumers are busy. Customer loyalty is becoming harder to secure. They want fast, friendly, effortless service. If they are unhappy with a customer experience, they will tell most of their friends. But they probably won’t