Tag: #telecommunications
Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only…
23 reasons why PureCloud beats the competition!
PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use, and deploys rapidly. Designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience (CX), it is the innovation…
Genesys PureCloud platform helps POS tech provider deliver superior support!
Lightning-fast deployment and ease of use result in increased operational efficiencies, improved customer satisfaction (CSAT), and reduced costs. The PureCloud by Genesys platform enables the Vivonet contact center to provide the most reliable tech support, while giving them powerful and…
How would you like that served?
Very good with a side of easy, please. When is the last time you called a taxi on the phone instead of ordering up an affordable easy ride with a just a few clicks of an app? The same desire…
Maximize Agent Conversations, Reduce Handle Times, Boost Business.
One of the most exciting announcements of #CX18, the Genesys annual customer conference held this year in Nashville, was the news of Genesys #Predictive #Routing planned for release this summer (2018) along with many other enhancements to the #PureConnect and #PureCloud platforms.…
Journey Mapping: An Outside-in Approach to Delivering Great Customer ExperiencesMay 22, 2018
23 reasons why PureCloud beats the competition!May 21, 2018
Genesys PureCloud platform helps POS tech provider deliver superior support!May 21, 2018
Happy Friday from AVDS!May 18, 2018
How can Process Automation help my business?May 17, 2018
