Tag: #telecommunications

How Do You Measure Contact Center Success?

Blog

How do you measure the success of your contact center? The short answer: Analytics. William Thomson, commonly referred to as Lord Kelvin, was an Irish mathematical physicist in the late 1800’s. He was quoted as, “I often say that when

Do You Have the Right Cloud Following You Around?

Blog

For 20 – 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a user standpoint. And, add #PureCloud

Every Good Scout Knows…Be Prepared.

Blog, Technical Blog

URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365 As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you

Journey Mapping – An Outside-In Approach to Delivering Great Customer Experience

Blog

Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

8 Major Benefits of a Cloud Contact Center

Blog

The contact center is a constantly changing environment. The goal is an effortless customer experience. The tools for providing a superior CX are changing right along with it. With the cloud-based computing market growing at an increasingly rapid pace, businesses

How does AVDS make it easy for me to do business?

Blog

Certainly, companies do business together. But you work with people. It’s people you know and trust. It’s people who make life easy for you when you work together. We asked ourselves, “What do we do to make it easy for

Deliver Omnichannel Customer Experience from a Powerful All-in-One Cloud Platform

Blog

With Genesys PureCloud, you get a powerful all-in-one communications and customer experience platform that powers happy customer experiences. It’s driven by an award-winning cloud-based platform with a flexible architecture for innovation and scalability, and its customer support features are easy

Educational Webinar – Ideal Coaching with Speech Analytics

Blog, Webinars

When June 27th 1pm – 2pm EST Featured Webinar Zeroing in on Ideal Coaching Moments with Speech Analytics We all know spot checking or only listening to the worst ones is not a true test of how agents are doing.

What is Return on Investment or ROI?

Blog

Everyone knows the price of everything. Few understand the value of anything. Price is what you pay. Value is what you get. Return on Investment is value. Why? Because it not only accounts for the price paid but also factors

Boost Business with AI and Machine Learning

Blog

There is a lot of talk about Artificial Intelligence today. It has been touted as both the best thing and the worst thing that can happen to humanity. While that remains to be seen, the challenge is where does AI