Tag: #telecommunications
How Do You Measure Contact Center Success?
How do you measure the success of your contact center? The short answer: Analytics. William Thomson, commonly referred to as Lord Kelvin, was an Irish mathematical physicist in the late 1800’s. He was quoted as, “I often say that when…
Do You Have the Right Cloud Following You Around?
For 20 – 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a user standpoint. And, add #PureCloud…
Every Good Scout Knows…Be Prepared.
URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365 As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you…
Journey Mapping – An Outside-In Approach to Delivering Great Customer Experience
Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only…
8 Major Benefits of a Cloud Contact Center
The contact center is a constantly changing environment. The goal is an effortless customer experience. The tools for providing a superior CX are changing right along with it. With the cloud-based computing market growing at an increasingly rapid pace, businesses…
How does AVDS make it easy for me to do business?
Certainly, companies do business together. But you work with people. It’s people you know and trust. It’s people who make life easy for you when you work together. We asked ourselves, “What do we do to make it easy for…
Deliver Omnichannel Customer Experience from a Powerful All-in-One Cloud Platform
With Genesys PureCloud, you get a powerful all-in-one communications and customer experience platform that powers happy customer experiences. It’s driven by an award-winning cloud-based platform with a flexible architecture for innovation and scalability, and its customer support features are easy…
Educational Webinar – Ideal Coaching with Speech Analytics
When June 27th 1pm – 2pm EST Featured Webinar Zeroing in on Ideal Coaching Moments with Speech Analytics We all know spot checking or only listening to the worst ones is not a true test of how agents are doing.…
What is Return on Investment or ROI?
Everyone knows the price of everything. Few understand the value of anything. Price is what you pay. Value is what you get. Return on Investment is value. Why? Because it not only accounts for the price paid but also factors…
Boost Business with AI and Machine Learning
There is a lot of talk about Artificial Intelligence today. It has been touted as both the best thing and the worst thing that can happen to humanity. While that remains to be seen, the challenge is where does AI…
How would you like to be treated?November 14, 2018
The best system is only as good as its weakest link.November 12, 2018
Happy Friday and Happy Veteran’s Day!November 9, 2018
52% of all data currently stored by organizations is of unknown value.November 8, 2018
Get actionable insight in seconds, not months!November 7, 2018
