Tag: support

TIME IS RUNNING OUT: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365

Blog, Technical Blog

As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platform. @Genesys TLSv1.2 Connections Documentation

What You Need to Consider Before Upgrading Your Contact Center


When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

Why AVDS? Because No Body Does It Better.


Our team is comprised of industry experts and certified engineers with proven track records of success in the contact center and enterprise telephony space. One of the key areas of our success is due to our outstanding Operations and Support