Tag: strategy

What You Need to Consider Before Upgrading Your Contact Center


When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

Key Elements of a Great Customer Experience (CX) Strategy


Do I need a customer experience strategy? Here’s what the industry experts have found. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey 55% of customers would pay extra to guarantee a

7 Steps to a Successful Omnichannel Self Service Strategy


It’s not just voice anymore. And, in many cases, your customer wants an easy automated solution for self-service. What is the answer? A blended strategy that includes AI and automation. The results are lower costs and higher customer satisfaction. Your customers