Tag: speechrecognition

The Evolution of Technology: From a Railroad to Wireless.

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The United States railway system is a phenomenal story. In 1828 the B&O Railroad was born. Yes, the one on the Monopoly board. Spawning towns across the nation, connecting farms and cities, delivering mail and goods; the railways system was

6 Major Components of the Modern Contact Center

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Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

Reduce Customer Churn by 15%

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If you are not understanding 100% of the Voice of the Customer, maybe your on-hold music should be “I Can’t Get No Satisfaction”. Predictive Conversational Analytics leverages AI to understand the Voice of the Customer. AI knows words and phrases,

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

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You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

There is a Storm Coming. Are You Prepared?

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Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Modern Credit Union Contact Centers Drive More Member Business

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Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on every other TV and radio commercial. I can

Learn how to unleash a wealth of insights about your customers and staff!

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Join AVDS for an introduction to Call Journey and how it improves the way you serve customers and manage your workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to what your

Is bigger better? Does size matter?

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I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

AVDS & Call Journey Turn Conversations into Understanding.

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A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

How to Truly Transform the Member Experience

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Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member