Tag: purecloud

Get actionable insight in seconds, not months!

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By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition.

Trust me, if you want a good haircut, I’m not your guy.

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I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

It’s Storm Season. Which Cloud is Following You Around?

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Meet Steve…and learn how AVDS & @Genesys helped solve his #CX challenges.     Written by: Brian Barnett Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man… www.avds.com

How would you like that CX served? Very good with a side of easy, please!

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Your customers are engaging with your business on more channels than ever before. Are you prepared to answer those calls, too? Whether it is from the website, chat-bots, sms, email, or voice, omnichannel is the way of the modern contact center.

Genesys Named a Gartner Magic Quadrant Leader 23 Times and Counting!

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“In the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, @Genesys has once again maintained a leadership position and placed furthest among all vendors for completeness of vision. We believe this position continues to validate our mission to power

Genesys and Cisco Integration: You Have Options!

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The Gartner award winning @Genesys #PureConnect and #PureCloud Platform offers everything you need in a Contact Center and Enterprise Voice solution. However, many companies are updating evolving systems and processes while working within the confines of budgets and contract commitments.

6 Major Components of the Modern Contact Center

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Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

Do You Have the Right Cloud Following You Around?

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For 20 – 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a user standpoint. And, add #PureCloud

8 Reasons to Consider Cloud in the Contact Center

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Forrester recently predicted the global cloud market will grow from $146 Billion In 2017 to $236 Billion by 2020. Forrester also reported contact center interaction management (CCIM) software continues to evolve into integrated suites that vendors offer as a service.