Tag: houston

Trust me, if you want a good haircut, I’m not your guy.

Blog

I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

6 Major Components of the Modern Contact Center

Blog

Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

How did AVDS Survive the Largest Hurricane in Texas History with Zero Downtime?

Blog

SEVERE WEATHER ALERT! Tropical Storm “Gordon” Approaching Just this time last year, we were enduring one of the largest hurricanes in Texas history. August 25–28, 2017 – Hurricane Harvey makes landfall near the coast of Rockport as a Category 4 hurricane and later stalls just inland, producing

What You Need to Consider Before Upgrading Your Contact Center

Blog

When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

Strengthen Your Agents to Strengthen Your Business

Blog

Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equates to more and better business. For organizations using a manual,

AVDS & Call Journey Partner Up to Supercharge Business Performance Using Customer Insights

Blog, Press Releases

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading pioneer in conversation analytics technology. The combination of AVDS expertise in delivering enterprise

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Friday…loading…Happy Friday from AVDS!

Blog

Another weekend is upon us. You’ve kicked butt and you’ve earned it. Team AVDS is wishing  you a great weekend full of family, friends, and fun. Rest assured, we’re always on the clock and always available to help. So take

7 Steps for Next-Gen Digital Customer Service

Blog

The modern contact center is in the midst of the digital revolution. The means by which customers contact businesses via digital channels provides us with actionable insights on how to tailor a superior customer service experience. Are you getting the

How does AVDS make it easy for me to do business?

Blog

Certainly, companies do business together. But you work with people. It’s people you know and trust. It’s people who make life easy for you when you work together. We asked ourselves, “What do we do to make it easy for