Tag: genesysgoldpartner

Meet Steve…and Learn How AVDS Solved His CX Challenges!


@Genesys #PureCloud and #AVDS. A flexible, all-in-one, customer experience platform that meets your needs! Contact the CX Pro’s at AVDS TODAY!

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

Blog, Webinars

You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

How did AVDS Survive the Largest Hurricane in Texas History with Zero Downtime?


SEVERE WEATHER ALERT! Tropical Storm “Gordon” Approaching Just this time last year, we were enduring one of the largest hurricanes in Texas history. August 25–28, 2017 – Hurricane Harvey makes landfall near the coast of Rockport as a Category 4 hurricane and later stalls just inland, producing

There is a Storm Coming. Are You Prepared?


Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

This is How You Increase Customer Satisfaction and Net Promoter Scores!

Blog, Webinars

Increase your NPS, the accurate way. The flaws with Net Promoter Score (NPS) are many. In addition to being after the fact, it is derived from only a small sample of interactions as opposed to the entire population. Add to

Modern Credit Union Contact Centers Drive More Member Business


Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on every other TV and radio commercial. I can

Weekend Loading…Stress Uninstalling…TGIF!


As another week unwinds and the weekend begins, we’re often thinking ahead to Monday. While dedication and planning are always on our agenda, we have to remind ourselves to give time to what and who is really important. Take the

Every Good Scout Knows…Be Prepared.

Blog, Technical Blog

URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365 As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you

Is bigger better? Does size matter?


I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

Give customers and agents the experiences they want!


PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to