Tag: genesysgoldpartner

How does AVDS make it easy for me to do business?

Blog

Certainly, companies do business together. But you work with people. It’s people you know and trust. It’s people who make life easy for you when you work together. We asked ourselves, “What do we do to make it easy for

Deliver Omnichannel Customer Experience from a Powerful All-in-One Cloud Platform

Blog

With Genesys PureCloud, you get a powerful all-in-one communications and customer experience platform that powers happy customer experiences. It’s driven by an award-winning cloud-based platform with a flexible architecture for innovation and scalability, and its customer support features are easy

B&H – A success story for Genesys. A love story for me.

Blog

I love photography! I have been shooting regularly for over 35 years. I photographed professionally “back in the day”. Because of my love for photography I have gone through a lot of camera equipment. I mean A LOT. I shopped

What you need to know to get your analytics strategy on track.

Blog

How do you measure the success of your contact center? The short answer: Analytics. William Thomson, known as Lord Kelvin, was an Irish mathematical physicist in the late 1800’s. He was quoted as, “I often say that when you can

7 Reasons Cloud-Based Voice Services are the Right Choice!

Blog

“The times, they are a’changin’”? Bob Dylan wrote that in 1964, over 50 years ago. While that song may last forever, businesses and how we operate them are constantly changing. Remote users, telecommuters, national sales teams, branch offices, home based

The success of your contact center depends on accurate operational planning, scheduling and forecasting. Are you ready for success?

Blog

Planning and Forecasting Made Easy. Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 –

7 Steps to a Successful Omnichannel Self Service Strategy

Blog

It’s not just voice anymore. And, in many cases, your customer wants an easy automated solution for self-service. What is the answer? A blended strategy that includes AI and automation. The results are lower costs and higher customer satisfaction. Your customers

Baseball Players Play Baseball – We Do Contact Center Solutions

Blog

With the MLB in “full swing”…yeah, I said it…just a friendly reminder: Baseball Players Play Baseball, We Do Contact Center Solutions! AVDS is a long-standing Genesys Gold Partner and provider of Contact Center and Enterprise Voice Network Solutions. Our team of