Tag: genesys

Need a quick, easy, flowchart of the IVR? Searching the IVR for a recording? IVR audit time, again?

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AVDS IVR Visualizer + PureConnect Increase your ability to optimize, correct, and maintain consistency in call flows and your IVR documentation. Created by our Development Pros at AVDS, a Genesys AppFoundry member, the IVR Visualizer for PureConnect is a web-based

Give customers, agents, and business users the experiences they want!

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PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to

Enhanced AX & CX with PureConnect for Salesforce

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Take your Agent Experience (AX) and Customer Experience (CX) to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. PureConnect for Salesforce offers many features including

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on all channels is a must. And when self-service is not enough, customers want live agents who can take the high touch interactions and make it a seamless transition.

Trust me, if you want a good haircut, I’m not your guy.

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I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

How do you increase agent efficiency by up to 60%?

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Genesys Interaction Dialer lets businesses take their interactions to the next level. No more time wasted on outdated methods of dialing or returning the wrong contacts. Predictive pacing algorithms take automated dialing to a new level. By eliminating the requirement for the

It’s Storm Season. Which Cloud is Following You Around?

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Meet Steve…and learn how AVDS & @Genesys helped solve his #CX challenges.     Written by: Brian Barnett Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man… www.avds.com

How would you like that CX served? Very good with a side of easy, please!

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Your customers are engaging with your business on more channels than ever before. Are you prepared to answer those calls, too? Whether it is from the website, chat-bots, sms, email, or voice, omnichannel is the way of the modern contact center.

Risk Management & Compliance in the Contact Center: How Voice Data Can Help.

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As well as consistently working to improve customer experience and maximize sales, contact centers today are faced with perhaps the most daunting challenge of all: remaining compliant with ever-changing rules and regulations and ensuring watertight data protection policies. The ramifications

Genesys Named a Gartner Magic Quadrant Leader 23 Times and Counting!

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“In the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, @Genesys has once again maintained a leadership position and placed furthest among all vendors for completeness of vision. We believe this position continues to validate our mission to power