Tag: genesys

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

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Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

23 reasons why PureCloud beats the competition!

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PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use, and deploys rapidly. Designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience (CX), it is the innovation

Genesys PureCloud platform helps POS tech provider deliver superior support!

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Lightning-fast deployment and ease of use result in increased operational efficiencies, improved customer satisfaction (CSAT), and reduced costs. The PureCloud by Genesys platform enables the Vivonet contact center to provide the most reliable tech support, while giving them powerful and

Happy Friday from AVDS!

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Good morning and Happy Friday! On a scale of 1 to cake, how much do you like Friday? Our weeks are busy and our days are full. We have accomplished much since Monday. Many goals were met and many problems

How can Process Automation help my business?

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SUCCESS STORY: CAMDEN PROPERTY TRUST The Challenge – Many businesses today still face the challenge of automating their business processes. Camden Property Trust, one of the largest publicly traded multifamily companies in the United States was challenged with an antiquated and

How would you like that served?

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Very good with a side of easy, please. When is the last time you called a taxi on the phone instead of ordering up an affordable easy ride with a just a few clicks of an app? The same desire

Maximize Agent Conversations, Reduce Handle Times, Boost Business.

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One of the most exciting announcements of #CX18, the Genesys annual customer conference held this year in Nashville, was the news of Genesys #Predictive #Routing planned for release this summer (2018) along with many other enhancements to the #PureConnect and #PureCloud platforms.

Why AVDS? Because No Body Does It Better.

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Our team is comprised of industry experts and certified engineers with proven track records of success in the contact center and enterprise telephony space. One of the key areas of our success is due to our outstanding Operations and Support

How do you increase agent efficiency by up to 60%?

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  How do you increase average agent interaction time from 24% to as much as 83%? By implementing Interaction Dialer, businesses are able to increase actual talk time from 24% to as much as 83%. How? By eliminating the requirement

How do you get the most out of your Salesforce.com CRM?

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You take it to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. PureConnect for Salesforce offers many features including basic call log support, call controls,