Tag: gamification

Happy agents make for happy customers. How do you keep your agents happy?

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So, how do you keep your agents happy? One sure way is with gamification. Yeah, that’s right…games at work. But not games instead of work. nGUVU engages your agents with gamification that make work more productive. Agents are motivated and

Is your CX suffering due to a neglected employee engagement? Get Workforce Management!

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If your workforce isn’t optimized, chances are your customer experience is suffering because of it. Workforce Management is just what the doctor ordered. Research by Dimension Data shows that almost 60% of businesses surveyed have no solution in place for