Tag: disasterrecovery

STORM ALERT: Is your Contact Center Prepared for a Disaster?

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Tropical Storm Gordon – Outlook for September 5, 2018. When tragedy strikes, creditors and collection companies need to consider the impact on borrowers in the affected area – altering or suspending collection or marketing activities until customers have time to

How did AVDS Survive the Largest Hurricane in Texas History with Zero Downtime?

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SEVERE WEATHER ALERT! Tropical Storm “Gordon” Approaching Just this time last year, we were enduring one of the largest hurricanes in Texas history. August 25–28, 2017 – Hurricane Harvey makes landfall near the coast of Rockport as a Category 4 hurricane and later stalls just inland, producing

There is a Storm Coming. Are You Prepared?

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Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Is your Contact Center Prepared for a Disaster?

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When tragedy strikes, creditors and collection companies need to consider the impact on borrowers in the affected area – altering or suspending collection or marketing activities until customers have time to assess their personal situations. Shaping your outbound contact in

AVDS Partners with ContactRelief to Provide Disaster Decision Management – Shelter from the Storm

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Nothing can more negatively or substantially affect a sound contact strategy than a  powerful natural or man-made disaster. When tragedy strikes, creditors need to consider the impact on borrowers in the affected area – altering or suspending collection or marketing