Tag: CXbadasses

Business Intelligence insight in seconds, not months!

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By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on all channels is a must. And when self-service is not enough, customers want live agents who can take the high touch interactions and make it a seamless transition.

Business Intelligence Tool vs. a Dashboard: Aren’t they the same?

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Is a dashboard the same as a business intelligence solution? Yes and no…a basic dashboard provides some amount of business intelligence. That is true. However, a comprehensive business intelligence solution is like a dashboard on steroids. A true business intelligence

Happy Friday and Happy Thanksgiving from Team AVDS!

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We had our monthly company call today. As our team is dispersed about the US, most of the participants are on video. It’s like a giant Brady Bunch session, in more ways than one. Our company calls always have an

How would you like to be treated?

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An anonymous quote that I’m quite fond of is, “Integrity is doing the right thing, even when no one is watching.” I like to believe everyone feels that way. However, I know it’s simply not the case. Not everyone is

The best system is only as good as its weakest link.

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Five Nines is a term for describing the availability of a service or system at 99.999% uptime. Realizing there are 525,960 minutes in a year, a system that truly provides 99.999% (aka Five Nines) uptime would only be down/unavailable for

Happy Friday and Happy Veteran’s Day!

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In the USA, Veterans Day annually falls on November 11. This day is the anniversary of the signing of the armistice, which ended the World War I hostilities between the Allied nations and Germany in 1918. Veterans are thanked for

52% of all data currently stored by organizations is of unknown value.

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Is Your Data Just Sitting in the Kitchen Catch-All Drawer? We all have that kitchen drawer that catches everything. Probably some pencils in there, definitely scissors, address and phone number lists, stamps of various denominations, just less than enough tape,

5 Benefits of Live Chat in Your Contact Center

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Today’s consumers are turning to the web before the phone for everything from ordering pizza, to paying a bill, to finding support answers. This makes live chat one of the most important channels for contact center interactions. Empowering your contact

Don’t be scared…of technology, that is!

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There are a lot of scary things out there, especially at this time of the year. But technology doesn’t have to be one of them. If your contact center has you spooked, give us a call. We ain’t scared! Oh,