Tag: CX

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

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Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

23 reasons why PureCloud beats the competition!

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PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use, and deploys rapidly. Designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience (CX), it is the innovation

How would you like that served?

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Very good with a side of easy, please. When is the last time you called a taxi on the phone instead of ordering up an affordable easy ride with a just a few clicks of an app? The same desire