Tag: customerservice

What You Need to Consider Before Upgrading Your Contact Center


When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

Even a 6-year-old Understands Poor Customer Service


I had to call a major financial institution this week. I wanted to cancel my services. I wasn’t necessarily unhappy. I certainly wasn’t completely satisfied. I had called them previously to give them the opportunity to keep my business. It