Tag: conversationalanalytics

Reduce Customer Churn by 15%


If you are not understanding 100% of the Voice of the Customer, maybe your on-hold music should be “I Can’t Get No Satisfaction”. Predictive Conversational Analytics leverages AI to understand the Voice of the Customer. AI knows words and phrases,

How to Gather Customer Feedback in 2018 and Beyond


Customers are tired of surveys. Consumers are busy. Customer loyalty is becoming harder to secure. They want fast, friendly, effortless service. If they are unhappy with a customer experience, they will tell most of their friends. But they probably won’t