Tag: contactcenter

How would you like to be treated?

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An anonymous quote that I’m quite fond of is, “Integrity is doing the right thing, even when no one is watching.” I like to believe everyone feels that way. However, I know it’s simply not the case. Not everyone is

The best system is only as good as its weakest link.

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Five Nines is a term for describing the availability of a service or system at 99.999% uptime. Realizing there are 525,960 minutes in a year, a system that truly provides 99.999% (aka Five Nines) uptime would only be down/unavailable for

52% of all data currently stored by organizations is of unknown value.

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Is Your Data Just Sitting in the Kitchen Catch-All Drawer? We all have that kitchen drawer that catches everything. Probably some pencils in there, definitely scissors, address and phone number lists, stamps of various denominations, just less than enough tape,

5 Benefits of Live Chat in Your Contact Center

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Today’s consumers are turning to the web before the phone for everything from ordering pizza, to paying a bill, to finding support answers. This makes live chat one of the most important channels for contact center interactions. Empowering your contact

Don’t be scared…of technology, that is!

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There are a lot of scary things out there, especially at this time of the year. But technology doesn’t have to be one of them. If your contact center has you spooked, give us a call. We ain’t scared! Oh,

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition.

Trust me, if you want a good haircut, I’m not your guy.

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I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

How do you increase agent efficiency by up to 60%?

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Genesys Interaction Dialer lets businesses take their interactions to the next level. No more time wasted on outdated methods of dialing or returning the wrong contacts. Predictive pacing algorithms take automated dialing to a new level. By eliminating the requirement for the

It’s Storm Season. Which Cloud is Following You Around?

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Meet Steve…and learn how AVDS & @Genesys helped solve his #CX challenges.     Written by: Brian Barnett Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man… www.avds.com

How would you like that CX served? Very good with a side of easy, please!

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Your customers are engaging with your business on more channels than ever before. Are you prepared to answer those calls, too? Whether it is from the website, chat-bots, sms, email, or voice, omnichannel is the way of the modern contact center.