Tag: contactcenter

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

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Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

23 reasons why PureCloud beats the competition!

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PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use, and deploys rapidly. Designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience (CX), it is the innovation

Happy Friday from AVDS!

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Good morning and Happy Friday! On a scale of 1 to cake, how much do you like Friday? Our weeks are busy and our days are full. We have accomplished much since Monday. Many goals were met and many problems

How can Process Automation help my business?

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SUCCESS STORY: CAMDEN PROPERTY TRUST The Challenge – Many businesses today still face the challenge of automating their business processes. Camden Property Trust, one of the largest publicly traded multifamily companies in the United States was challenged with an antiquated and

How would you like that served?

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Very good with a side of easy, please. When is the last time you called a taxi on the phone instead of ordering up an affordable easy ride with a just a few clicks of an app? The same desire

Maximize Agent Conversations, Reduce Handle Times, Boost Business.

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One of the most exciting announcements of #CX18, the Genesys annual customer conference held this year in Nashville, was the news of Genesys #Predictive #Routing planned for release this summer (2018) along with many other enhancements to the #PureConnect and #PureCloud platforms.

Who you gonna call? No, not those guys…

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Who are you really going to call if you have a problem and need some help? For most of us that is family or close friends. We all have that “go to” person with integrity who we know will show