Tag: contact center

How to Truly Transform the Member Experience


Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

There is a Storm Coming. Are You Prepared?


Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

AVDS Professional and Managed Services add up to ease of operation and peace of mind for your business.


When it comes to administration and implementing best practices for your communication systems, many businesses are falling behind. Companies are understandably focused on the revenue generating activities of the business. This often leaves daily maintenance, updates, administration, system monitoring, and

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0


Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

How Automated Scorecards Improve Agent Performance and the Customer Experience


Agents who stay motivated through proper coaching and training are your first opportunity to create a positive “moment of truth” for your customer. Using automated scorecards, you can drive agent performance by providing improved training and coaching. What is call

Innovation Requires Change


“If you always do what you’ve always done, you’ll always get what you’ve always got.” —Henry Ford Are you afraid OF change? Are you afraid TO change? Henry Ford understood that innovation requires change. He had a vision for the

CX18 – Women in Technology Luncheon – Sharon Moon, President – AVDS


Join us at the CX18 Women in Technology Luncheon in Nashville, Thursday May 3rd, 12:30 – 2:00 pm. Our very own Sharon Moon – President of AVDS will be one of the esteemed panelists among some outstanding women in technology.

How Do You Deliver Next-Generation Customer Experiences in The Cloud?


Today’s consumer is interacting 24/7. The right customer engagement platform keeps you on top of customer expectations. Powerful, yet effortless. Keeping up with customers also requires visibility. When you don’t know what’s happening, it costs your customers, time and money. With

Everyone is talking Omnichannel…for a good reason.


Customer service channel preferences are shifting rapidly. While demand for phone service remains strong, consumers also expect to conduct business via web chat, email, SMS, mobile devices, social media, and video chat. While these new channels give your business unprecedented