Tag: contact center

Innovation Requires Change

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“If you always do what you’ve always done, you’ll always get what you’ve always got.” —Henry Ford Are you afraid OF change? Are you afraid TO change? Henry Ford understood that innovation requires change. He had a vision for the

CX18 – Women in Technology Luncheon – Sharon Moon, President – AVDS

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Join us at the CX18 Women in Technology Luncheon in Nashville, Thursday May 3rd, 12:30 – 2:00 pm. Our very own Sharon Moon – President of AVDS will be one of the esteemed panelists among some outstanding women in technology.

How Do You Deliver Next-Generation Customer Experiences in The Cloud?

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Today’s consumer is interacting 24/7. The right customer engagement platform keeps you on top of customer expectations. Powerful, yet effortless. Keeping up with customers also requires visibility. When you don’t know what’s happening, it costs your customers, time and money. With

Everyone is talking Omnichannel…for a good reason.

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Customer service channel preferences are shifting rapidly. While demand for phone service remains strong, consumers also expect to conduct business via web chat, email, SMS, mobile devices, social media, and video chat. While these new channels give your business unprecedented