Tag: communications

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

Blog, Webinars

You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

There is a Storm Coming. Are You Prepared?

Blog

Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Don’t miss this exciting opportunity to hear from industry leaders in conversational analytics!

Blog, Webinars

Join AVDS for an introduction to Call Journey and how it improves the way businesses are serving their customers and managing their workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to

Modern Credit Union Contact Centers Drive More Member Business

Blog

Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on every other TV and radio commercial. I can

Weekend Loading…Stress Uninstalling…TGIF!

Blog

As another week unwinds and the weekend begins, we’re often thinking ahead to Monday. While dedication and planning are always on our agenda, we have to remind ourselves to give time to what and who is really important. Take the

Learn how to unleash a wealth of insights about your customers and staff!

Blog, Webinars

Join AVDS for an introduction to Call Journey and how it improves the way you serve customers and manage your workforce. Wednesday, September 12, 2018 / 10:30 am CST Listen Better Every conversation is a human connection. Listen to what your

Is bigger better? Does size matter?

Blog

I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

How to Truly Transform the Member Experience

Blog

Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

What You Need to Consider Before Upgrading Your Contact Center

Blog

When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a