Tag: callminer
6 Major Components of the Modern Contact Center
Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What…
Is bigger better? Does size matter?
I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took…
AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0
Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for…
Friday…loading…Happy Friday from AVDS!
Another weekend is upon us. You’ve kicked butt and you’ve earned it. Team AVDS is wishing you a great weekend full of family, friends, and fun. Rest assured, we’re always on the clock and always available to help. So take…
How Automated Scorecards Improve Agent Performance and the Customer Experience
Agents who stay motivated through proper coaching and training are your first opportunity to create a positive “moment of truth” for your customer. Using automated scorecards, you can drive agent performance by providing improved training and coaching. What is call…
Zeroing in on Ideal Coaching Moments with Speech Analytics
We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! Tomorrow! June 27th 1pm – 2pm EST…
Zeroing in on Ideal Coaching Moments with Speech Analytics
We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST…
Zeroing in on Ideal Coaching Moments with Speech Analytics
We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST…
Educational Webinar – Ideal Coaching with Speech Analytics
When June 27th 1pm – 2pm EST Featured Webinar Zeroing in on Ideal Coaching Moments with Speech Analytics We all know spot checking or only listening to the worst ones is not a true test of how agents are doing.…
What you need to know to get your analytics strategy on track.
How do you measure the success of your contact center? The short answer: Analytics. William Thomson, known as Lord Kelvin, was an Irish mathematical physicist in the late 1800’s. He was quoted as, “I often say that when you can…
Happy Friday! Two Thumbs Up for a Week Well Done!October 19, 2018
It’s Storm Season. Which Cloud is Following You Around?October 17, 2018
How would you like that CX served? Very good with a side of easy, please!October 16, 2018
Risk Management & Compliance in the Contact Center: How Voice Data Can Help.October 15, 2018
6 Keys to Successful Agent Engagement – Are your agents smiling?October 12, 2018
