Tag: AVDS

The best system is only as good as its weakest link.

Blog

Five Nines is a term for describing the availability of a service or system at 99.999% uptime. Realizing there are 525,960 minutes in a year, a system that truly provides 99.999% (aka Five Nines) uptime would only be down/unavailable for

Happy Friday and Happy Veteran’s Day!

Blog

In the USA, Veterans Day annually falls on November 11. This day is the anniversary of the signing of the armistice, which ended the World War I hostilities between the Allied nations and Germany in 1918. Veterans are thanked for

52% of all data currently stored by organizations is of unknown value.

Blog

Is Your Data Just Sitting in the Kitchen Catch-All Drawer? We all have that kitchen drawer that catches everything. Probably some pencils in there, definitely scissors, address and phone number lists, stamps of various denominations, just less than enough tape,

Get actionable insight in seconds, not months!

Blog

By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

5 Benefits of Live Chat in Your Contact Center

Blog

Today’s consumers are turning to the web before the phone for everything from ordering pizza, to paying a bill, to finding support answers. This makes live chat one of the most important channels for contact center interactions. Empowering your contact

Don’t be scared…of technology, that is!

Blog

There are a lot of scary things out there, especially at this time of the year. But technology doesn’t have to be one of them. If your contact center has you spooked, give us a call. We ain’t scared! Oh,

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

Blog

Frost & Sullivan White Paper Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition.

Trust me, if you want a good haircut, I’m not your guy.

Blog

I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not

How do you increase agent efficiency by up to 60%?

Blog

Genesys Interaction Dialer lets businesses take their interactions to the next level. No more time wasted on outdated methods of dialing or returning the wrong contacts. Predictive pacing algorithms take automated dialing to a new level. By eliminating the requirement for the

Happy Friday! Two Thumbs Up for a Week Well Done!

Blog

If Siskel and Ebert were here, they would give you two thumbs up for a week well done! Happy Friday! Happy Friday from the Team at AVDS! We give you about 80 thumbs up, give or take a couple.