Tag: AVDS

Is your CX suffering due to a neglected employee engagement? Get Workforce Management!

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If your workforce ins’t optimized, chances are your customer experience is suffering because of it. Workforce Management is just what the doctor ordered. Research by Dimension Data shows that almost 60% of businesses surveyed have no solution in place for

The Land of the Free Because of the Brave! Memorial Day 2018

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AVDS corporate offices will be closed in observance of Memorial Day In honor of all those who have made the ultimate sacrifice for our freedom, AVDS offices will be closed on Monday, May 28, 2018 for Memorial Day 2018. Although our

Accurate contact center planning and forecasting in just minutes!

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Too good to be true? Not with Decisions for PureConnect. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 – 11:00 a.m. CST Featured Panelist: Steve Kosiba, Genesys Product Marketing

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

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Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representation of the various steps a customer goes through when engaging with your business. In each industry, only

23 reasons why PureCloud beats the competition!

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PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use, and deploys rapidly. Designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience (CX), it is the innovation

Genesys PureCloud platform helps POS tech provider deliver superior support!

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Lightning-fast deployment and ease of use result in increased operational efficiencies, improved customer satisfaction (CSAT), and reduced costs. The PureCloud by Genesys platform enables the Vivonet contact center to provide the most reliable tech support, while giving them powerful and

Happy Friday from AVDS!

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Good morning and Happy Friday! On a scale of 1 to cake, how much do you like Friday? Our weeks are busy and our days are full. We have accomplished much since Monday. Many goals were met and many problems

How can Process Automation help my business?

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SUCCESS STORY: CAMDEN PROPERTY TRUST The Challenge – Many businesses today still face the challenge of automating their business processes. Camden Property Trust, one of the largest publicly traded multifamily companies in the United States was challenged with an antiquated and

How would you like that served?

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Very good with a side of easy, please. When is the last time you called a taxi on the phone instead of ordering up an affordable easy ride with a just a few clicks of an app? The same desire

Maximize Agent Conversations, Reduce Handle Times, Boost Business.

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One of the most exciting announcements of #CX18, the Genesys annual customer conference held this year in Nashville, was the news of Genesys #Predictive #Routing planned for release this summer (2018) along with many other enhancements to the #PureConnect and #PureCloud platforms.