Tag: AVDS

What should you know about PCI Compliance?

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9 out of 10 large organizations suffered a security breach last year. The Contact Center is often the hub for Card Not Present (CNP) payment transactions. The transmittal, processing, and storage of payment transaction data carries with them an obligation

Need a quick, easy, flowchart of the IVR? Searching the IVR for a recording? IVR audit time, again?

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AVDS IVR Visualizer + PureConnect Increase your ability to optimize, correct, and maintain consistency in call flows and your IVR documentation. Created by our Development Pros at AVDS, a Genesys AppFoundry member, the IVR Visualizer for PureConnect is a web-based

Give customers, agents, and business users the experiences they want!

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PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to

Ya Baby, it’s FRIDAY! Happy Friday from Team AVDS!

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Toughen up, kiddos. The weekend is here. TGIF and Happy Friday from Team AVDS!

Business Intelligence insight in seconds, not months!

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By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

We always get mushy on Thanksgiving. But don’t forget the corny!

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Did you hear the one about… The lady who was looking for a turkey but couldn’t find one big enough. She asked the stock boy, “Do these turkeys get any bigger?” The stock boy replied, “No. They’re dead.” Then there

Enhanced AX & CX with PureConnect for Salesforce

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Take your Agent Experience (AX) and Customer Experience (CX) to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. PureConnect for Salesforce offers many features including

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on all channels is a must. And when self-service is not enough, customers want live agents who can take the high touch interactions and make it a seamless transition.

Business Intelligence Tool vs. a Dashboard: Aren’t they the same?

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Is a dashboard the same as a business intelligence solution? Yes and no…a basic dashboard provides some amount of business intelligence. That is true. However, a comprehensive business intelligence solution is like a dashboard on steroids. A true business intelligence

Happy Friday and Happy Thanksgiving from Team AVDS!

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We had our monthly company call today. As our team is dispersed about the US, most of the participants are on video. It’s like a giant Brady Bunch session, in more ways than one. Our company calls always have an