Tag: artificialintelligence

What You Need to Consider Before Upgrading Your Contact Center

Blog

When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

Strengthen Your Agents to Strengthen Your Business

Blog

Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equates to more and better business. For organizations using a manual,

Maximize Agent Conversations, Reduce Handle Times, Boost Business.

Blog

One of the most exciting announcements of #CX18, the Genesys annual customer conference held this year in Nashville, was the news of Genesys #Predictive #Routing planned for release this summer (2018) along with many other enhancements to the #PureConnect and #PureCloud platforms.