Tag: AI

How to Truly Transform the Member Experience

Blog

Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

What You Need to Consider Before Upgrading Your Contact Center

Blog

When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

AVDS Professional and Managed Services add up to ease of operation and peace of mind for your business.

Blog

When it comes to administration and implementing best practices for your communication systems, many businesses are falling behind. Companies are understandably focused on the revenue generating activities of the business. This often leaves daily maintenance, updates, administration, system monitoring, and

Strengthen Your Agents to Strengthen Your Business

Blog

Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equates to more and better business. For organizations using a manual,

AVDS & Call Journey Partner Up to Supercharge Business Performance Using Customer Insights

Blog, Press Releases

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading pioneer in conversation analytics technology. The combination of AVDS expertise in delivering enterprise

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

Blog

Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

How Automated Scorecards Improve Agent Performance and the Customer Experience

Blog

Agents who stay motivated through proper coaching and training are your first opportunity to create a positive “moment of truth” for your customer. Using automated scorecards, you can drive agent performance by providing improved training and coaching. What is call

7 Steps for Next-Gen Digital Customer Service

Blog

The modern contact center is in the midst of the digital revolution. The means by which customers contact businesses via digital channels provides us with actionable insights on how to tailor a superior customer service experience. Are you getting the

Boost Business with AI and Machine Learning

Blog

There is a lot of talk about Artificial Intelligence today. It has been touted as both the best thing and the worst thing that can happen to humanity. While that remains to be seen, the challenge is where does AI

B&H – A success story for Genesys. A love story for me.

Blog

I love photography! I have been shooting regularly for over 35 years. I photographed professionally “back in the day”. Because of my love for photography I have gone through a lot of camera equipment. I mean A LOT. I shopped