Tag: agentperformance

6 Keys to Successful Agent Engagement – Are your agents smiling?

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When I go into a store, I am looking for a product. What keeps me coming back to that store is the service experience. There is value in great customer service. Great customer service saves me time. Great customer service

Strengthen Your Agents to Strengthen Your Business

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Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equates to more and better business. For organizations using a manual,