Strategic Consulting starts at the highest level of business. Our goal in a Strategic Consulting partnership is to provide the vision and innovation required to meet the objectives of the business through the leveraging of existing technologies and maximizing their return. The bottom line is lower costs, higher production, and greater satisfaction. Understanding gaps in technology lead to properly identified and implemented solutions with products and services designed to enhance one another.
Our skilled engineers are ready to help you achieve your goals through:
Knowledge– AVDS draws on decades of telecommunications, contact center, and communications systems experience to provide our customers with a proven strategic approach to their required solution.
Methodology– the AVDS Consulting methodology stems from a comprehensive understanding of the business’ needs, challenges, and goals to formulate and execute upon an aligned technology strategy.
Action– as our customers will attest, AVDS is a results-driven and action oriented organization that prides itself on clearly defining and meeting our customers objectives.
- Multichannel ACD Strategy
- CTI Requirements Exploration
- Workforce Mgmt. Audit
- Speech Analytics Workshops
- Call Flows and Skilling Analysis
- Pre-implementation Workshops
- Process Automation Consulting
- Scope of Work Development
- Long-term Staffing & Forecasting
- Business Case and ROI Support
- Quality Management Strategy
- Voice Network Assessment and Remediation
- Download AVDS Strategic Consulting Datasheet