Contact center systems handle incoming phone calls, emails, and other channels, but they don’t call out to customers, or potential customers. If you need to call back customers, cold-call prospects, or make proactive calls to customers you need an outbound dialing solution.
Dialer software uses calling databases and sophisticated behaviors to manage hundreds to thousands of automated calls, with expert systems listening to the connections and routing good pickups to live sales agents, or callbacks for support queues, all in real time.
Interaction Dialer in Genesys PureConnect provides intelligent dialing plans in virtually any outbound environment.
By implementing Interaction Dialer businesses are able to agent interaction time from 24% to as much as 83%. A drastic decrease in wasted agent time. How? By eliminating the requirement for the agent to deal with dial tones, busy signals, answering machines, no answers, and the like, we are able to increase agent talk time as well as operational efficiency. This also results in minimal wait times and silence for the customer as they are connected to agents.
Proven Powerful, Effective, Efficient–And Simple to Manage
A simple outbound dialer quickly reaches its limits. Genesys PureConnect has a predictive dialer that integrates with your customer interaction software, boosts your outbound dialing and lets you do far more than load and dial.
Effective outbound dialing campaigns are highly specialized operations. To make the most of your database you need different dialing modes, smart call analysis and strong monitoring tools.
Key Features of Interaction Dialer:
- Comprehensive multi-site campaign management
- Skills-based dialing based on agent skill availability — perfect for state-based licensing
- Inbound/outbound call blending for an integrated, personalized experience
- Stage-based predicting using our patented predictive algorithm, to elevate agent productivity and contact success rates
- Real-time connectivity to third-party Do Not Call (DNC) services, such as DNC.com (Contact Center Compliance), and in-house DNC lists, to better ensure regulatory compliance
- A complete SIP-based “all software” architecture to support outbound campaigns in a VoIP environment and reduce IT complexity
Effectively support and monitor campaign compliance
An effective compliance plan is critical. With do not call services and tools that can assist in complying with U.S. and international sales and collections regulations, our dialer helps your business keep campaign compliance in check.
As a long standing Genesys Gold Partner, AVDS offers Interaction Dialer, with a patented predictive algorithm that increases agent productivity with multichannel capabilities, including email, SMS, and more.
Contact AVDS Today! Leveraging technology to enhance your business process is just one more way we make it easy to do business.