Interactive Voice Response

IVR solutions that provide an adaptable foundation for service automation and a platform for an excellent customer experience.

Replace dual-tone, multi-frequency (DTMF) “Touch-tone” IVR interfaces with speech-enabled interactive voice response menus that guide customers more intuitively, with additional features that support instant email/fax confirmations to caller and customer post-call surveys.

AVDS offers Interactive Voice Response from Genesys as a stand-alone IVR or integrated with the powerful PureConnect platform.

Key Features of Interactive Voice Response:

  • Offer 24×7 self-service options that attract and retain customers
  • Built-in graphical application generator
  • Multi-channel support, including Fax, Web, and Wireless events
  • Construct DTMF, speech recognition, or spoken/recorded responses
  • Place outbound calls using Interaction Dialer
  • Multi-language support
  • Automate and improve call center capacity
  • Increase call completion with intuitive speech recognition
  • Automate internal communications such as benefits, time reports, and scheduling

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 Why AVDS?

We understand the needs of the modern contact center. Through our strategic partnerships with industry leading providers, AVDS simplifies and automates technology to easily solve your most complex business challenges. We make it easy to do business!

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