Call/Screen Recording

Improve employee performance and customer service with advanced recording solutions.

Call and Screen Recording enables organizations to capture vital information that can help achieve several benefits:

  • Ensure that agents adhere to compliance regulations or laws (HIPAA, Sarbannes-Oxley, NERC, etc.)
  • Improve the customer experience through quality monitoring
  • Protect an organization’s exposure to financial or other liability
AVDS offers Interaction Recorder, an add-on to the powerful PureConnect, with key features:

  • Multimedia/channel recording
  • Screen recording
  • Simple, single Administration and Policy Management Interface
  • Security and PCI Compliance

Screen-Shot-2016-02-08-at-11.53.24-AM Related Resources

 Why AVDS?

We understand the needs of the modern contact center. Through our strategic partnerships with industry leading providers, AVDS simplifies and automates technology to easily solve your most complex business challenges. We make it easy to do business!

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