Strengthen the relationship between your business and your customers with conversational analytics.
We’ve said it once, but we’ll say it again: customers are one of the most important elements comprising your business. That’s why EVS™ places a high premium on customer satisfaction. Through our technology you can create a new world of customer satisfaction, which can propel sales, marketing and of course, customer relations. EVS™ is about creating a synchronized harmony within your business, where you and your customers are the ultimate winners. We do this by improving:
Business improvement may seem like an elusive term, but we mean it to its fullest implication. EVS™ improves business as it is intelligently enhanced to pinpoint problem areas in your business and provide you with the appropriate knowledge and tools to remedy the situations. Through the tools which EVS™ provides such as call monitoring and real-time customer satisfaction identification, businesses have the opportunity to enhance training and collaboration, and improve up on the challenge that is first call resolution, ultimately increasing your NPS and allowing you to make transformative changes to get your business to where you want it to be.
For business improvement
Adherence to compliance can make or break a business. Failing to comply can result in severe fines. With the future introduction of national compliance standards, business process and regulatory compliance is of utmost importance especially if you don’t want to be found guilty of criminal offences. It’s certainly nothing to be taken lightly, and if there isn’t already, there should be stringent processes which a business must adhere to. While this may sound daunting, EVS™ provides a simple and effective solution which allows business to stay on top of the compliance game.