Call Journey

Strengthen the relationship between your business and your customers with conversational analytics.

Connect

We’ve said it once, but we’ll say it again: customers are one of the most important elements comprising your business. That’s why EVS™ places a high premium on customer satisfaction. Through our technology you can create a new world of customer satisfaction, which can propel sales, marketing and of course, customer relations. EVS™ is about creating a synchronized harmony within your business, where you and your customers are the ultimate winners. We do this by improving:

Higher Visibility Of Trends / Patterns

Spot important verbal trends of your customers and agents.

Richer Propensity
Models

Accurate information regarding your customers’ possible future behaviour.

Churn

Get the right tools to lessen the possibility of churn.

Next Best
Offer

Accurately identify what products and solutions are most wanted.

Deeper Customer Profiling & Behavioural Profiling

Do you still know your customers as Jane Doe? Isn’t it time you met Jane Doe?

Customer
Lifecycle

Get the best insights about your customer lifecycle.

Enhance

Business improvement may seem like an elusive term, but we mean it to its fullest implication. EVS™ improves business as it is intelligently enhanced to pinpoint problem areas in your business and provide you with the appropriate knowledge and tools to remedy the situations. Through the tools which EVS™ provides such as call monitoring and real-time customer satisfaction identification, businesses have the opportunity to enhance training and collaboration, and improve up on the challenge that is first call resolution, ultimately increasing your NPS and allowing you to make transformative changes to get your business to where you want it to be.

For business improvement

Validate CX/Customer Satisfaction/Net Promoter Score

How is your business rated? Get the highest scores you can get.

Call
Monitoring

Monitor calls to detect the parts of a conversation that work and that don’t work.

Behavioural
Routing

EVS lets you know which agent is for which customer, so there is always a harmony in your business.

Early Intervention
For FCR

It’s a jungle out there, but you just need the right tools to help your agents with FCR.

Comply

Adherence to compliance can make or break a business. Failing to comply can result in severe fines. With the future introduction of national compliance standards, business process and regulatory compliance is of utmost importance especially if you don’t want to be found guilty of criminal offences. It’s certainly nothing to be taken lightly, and if there isn’t already, there should be stringent processes which a business must adhere to. While this may sound daunting, EVS™ provides a simple and effective solution which allows business to stay on top of the compliance game.

Compliance

Identify those code red moments.

Fraud
Detection

Mitigate risk before it has the chance to occur.

Process
Monitoring

Get greater visibility of process adherence.

PCI

Intercept any potential mishaps, and act in real-time to solve them.

Intellectual Property Leakage

Intellectual Property leakage can easily go unnoticed. Never let this happen again.

Script
Adherence

Keep track of your agents’ adherence to important scripts.

 Why AVDS over the rest?

Working together with your future in mind.

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