Business Collaboration is essential to engage customers and empower employees.
Customers are empowered in new ways: they are informed with unprecedented information before purchasing a product or service, they respond more favorably to personable interactions, and if dissatisfied, they can persuade not tens, not hundreds, but thousands to choose your competitor with a single posting on social media.
Today’s workforce is younger, tech-savvy and accustomed to finding instant knowledge and being engaged and empowered over social platforms.
A successful business collaboration solution delivers integrated solutions within the entire organization over multiple channels: communications, knowledge sharing, and customer relationship management.
Key Features of Business Collaboration Solutions:
- Access internal experts and knowledge 30% faster
- Reduce support time by 5% with ‘first call resolution’
- Realize faster time to revenue with new customers
- Increase cross-sell rates by 5%
- Become your industry’s leader in both “social” and technology
- Utilize “Communities” and “Forums” for employees and customers to collaborate
- Spread information and processes quickly throughout your organization
- Empower employees and customers with Surveys and Polls
- Increase data protection, scalability and performance
- Implement and streamline multiple device support
- Download stand-alone Sametime™ and Connections™ Whitepaper