Category: Technical Blog

6 Key Elements of a Successful Business Process Automation Project

Blog, Technical Blog

Business Process Automation (BPA) is the concept of using automation to streamline internal processes. The result is savings in time, resources, and a reduction in errors caused by the human element. Interaction Process Automation (IPA) is a tool that makes

Microsoft Outlook Hangs on “Loading Profile”!

Blog, Technical Blog

Happy Friday, Folks!  While hammering away on the keyboard among my various office programs, I was prompted to install an update. Shocking, I know. Being completely desensitized to frequent notices of MS updates, I clicked without hesitation. I should divulge,

TIME IS RUNNING OUT: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365

Blog, Technical Blog

As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platform. @Genesys TLSv1.2 Connections Documentation

Every Good Scout Knows…Be Prepared.

Blog, Technical Blog

URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365 As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you

AVDS IVR Visualizer adds Visio integration with Aspose.Diagram for .NET

Blog, Technical Blog

The development team at AVDS has taken the AVDS IVR Visualizer to the next level by adding the most requested feature, Microsoft Visio Export, utilizing Aspose.Diagram for .NET from Aspose. This new feature allows the exporting of the Genesys PureConnect

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

Mega Universal Data Warehouse Breach Affects 340 Million Americans

Blog, Technical Blog

Major Breach Impacts 340 Million Americans    

Design with the Future in Mind

Blog, Technical Blog

Out of the many phases of software development – planning, design, implementation, testing, and so forth – the design phase is quite possibly the most important. A well thought out and documented design can identify potential problems and lead to

PureCloud Platform Availability – AWS Maintenance June 24th 02:00 – 05:00 EDT

Blog, Technical Blog

AWS Maintenance Details affecting the Genesys PureCloud Platform Amazon Web Services will be performing maintenance on June 24th in the US region from 2am-5am EDT time. AWS is changing their base AMI’s for ElastiCache services to provide security updates. The maintenance