Category: Guest Blog

Risk Management & Compliance in the Contact Center: How Voice Data Can Help.

Blog, Guest Blog

As well as consistently working to improve customer experience and maximize sales, contact centers today are faced with perhaps the most daunting challenge of all: remaining compliant with ever-changing rules and regulations and ensuring watertight data protection policies. The ramifications

Elevating your Contact Center KPI’s and Dashboards to the Executive Level

Blog, Guest Blog

This guest blog is courtesy of: Stephen Irecki  @sirecki Director, Global Customer Operations Prophecy International LinkedIn – Website How do you measure effectiveness and efficiency in your contact center? Or even in your organization? I ask these questions every single day to