Author: Brian Barnett

#weekend – TGIF!

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We always talk about the long week we had. Then we say that life is too short. Just a friendly reminder…take a moment to enjoy that long week. Otherwise, you may rush past something or someone important. Happy Friday from

Nickels and Dimes add up…

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The self-service gas station started in Los Angeles in 1947. The premise behind the first self-service station was “save five cents, serve yourself, why pay more”. And, that was a nickel in 1947 prices! A significant savings to the customer, then

Agent Engagement Pays Off!

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For a better CX (Customer Experience) Pay attention to the AX (Agent Experience) …and it will pay off for your contact center. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for

Adopting AI in the Contact Center: What is your strategy?

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When it comes to cutting edge technology, we often put the cart before the horse – our expectations typically outweigh reality. Innovation can be scary. Technical experts, “geeky” enthusiasts, and visionaries are always the early adopters. Their vision and enthusiasm

Is your Contact Center PCI DSS Compliant? Find out!

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The Contact Center is often the hub for CNP or Card Not Present payment transactions. The transmittal, processing, and storage of payment transaction data carries with them an obligation for Payment Card Industry (PCI) compliance. By ensuring your contact center

Ya Baby, it’s FRIDAY! Happy Friday from Team AVDS!

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Toughen up, kiddos. The weekend is here. TGIF and Happy Friday from Team AVDS!

Business Intelligence insight in seconds, not months!

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By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

We always get mushy on Thanksgiving. But don’t forget the corny!

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Did you hear the one about… The lady who was looking for a turkey but couldn’t find one big enough. She asked the stock boy, “Do these turkeys get any bigger?” The stock boy replied, “No. They’re dead.” Then there

Enhanced AX & CX with PureConnect for Salesforce

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Take your Agent Experience (AX) and Customer Experience (CX) to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. PureConnect for Salesforce offers many features including

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on all channels is a must. And when self-service is not enough, customers want live agents who can take the high touch interactions and make it a seamless transition.