HOUSTON (PRWEB) November 12, 2018
Automated Voice & Data Solutions (AVDS), a leader in contact center and customer experience communications solutions, announced today its partnership with eMite, a leading provider of cost-effective, advanced real-time reporting and analytics dashboard solutions.
The combination of AVDS’s expertise in delivering superior customer experience solutions, and eMite’s market-leading data aggregation dashboard solutions, will make contact centers more transparent, agile and efficient—resulting in better and faster decisions. With this solution, everyone in the organization can begin to understand how business decisions and environmental factors impact customer experience, sales and other outcomes, and take advantage of new opportunities as they arise.
North America is a key strategic market for eMite. Expanding the company’s presence in the region through the partnership with AVDS will better enable both partners to provide their customers with the best agnostic business intelligence solution that doesn’t break the budget.
“AVDS is an innovative Genesys Gold Partner and we’re looking forward to teaming with them to deliver CX solutions to both new and existing Genesys users, as well as many other platform users, are going to love.” said Brad Thomas, CEO of eMite.
“It’s very exciting to be teaming up with eMite. This allows AVDS to provide a powerful and easy-to-use business intelligence dashboard solution that meets the needs of all business verticals and organizations of any size,” said Brian Barnett, Director of Sales and Marketing at AVDS.