For a better CX (Customer Experience)
Pay attention to the AX (Agent Experience)
…and it will pay off for your contact center.
Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement.
nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.