Agent Engagement Pays Off!

For a better CX (Customer Experience)
Pay attention to the AX (Agent Experience)
…and it will pay off for your contact center.

Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement.

nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

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ENGAGE & MOTIVATE WORKFORCE

Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors to build intrinsic motivation and improve employee engagement.

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IMPROVE PERFORMANCE

Gain a complete view of performance, KPIs, and employee engagement.  Increase team productivity with dynamic goals.

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GAIN INSIGHTS & ANTICIPATE RISKS

Leverage our analytics to drive performance and anticipate risks. Gain agent level insights, build dynamic employee goals and foresee workforce attrition risks.

Let us show you how to create…

HAPPY AGENTS
FOR
HAPPY CUSTOMERS


 Why AVDS over the rest?

Working together with your future in mind.

Contact Us