Month: December 2018

Happy New Year! 2019

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Happy New Year from Team AVDS! #2019

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I’m inspired by biographies. They’re the closest thing to walking a mile in another person’s shoes without, you know, walking a mile in another person’s shoes. I recently stumbled across the biography of Hedy Lamarr called Bombshell. Hedy Lamarr grew

Happy Friday!

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#TGIF Happy Friday from Team AVDS! You’ve put in another week. Some of us, about half that with the holidays. Either way, we’ve all earned another Happy Friday. Have a great weekend and get ready for #2019 and a Happy

2019 is coming…set some goals!

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I’m not one of those “New Year Resolution” people. I like life the way I live it. Yet, as I think about all that has been accomplished over the past year, I’m naturally led to contemplate the challenges and objectives

Merry Christmas & Happy Hanukkah from Team AVDS!

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Have a Merry Christmas & Happy Hanukkah! From Team AVDS!

Need a quick, easy, flowchart of the IVR? Searching the IVR for a recording? IVR audit time, again?

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AVDS IVR Visualizer + PureConnect Increase your ability to optimize, correct, and maintain consistency in call flows and your IVR documentation. Created by our Development Pros at AVDS, a Genesys AppFoundry member, the IVR Visualizer for PureConnect is a web-based

Give customers, agents, and business users the experiences they want!

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PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to

CSat, NPS, CES – How does your contact center measure up?

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Measuring success in the contact center can be challenging. Business is doing well? Are you contributing to that success? Or, maybe business is doing poorly? Is that because of your contact center? The only way to know is to monitor

#weekend – TGIF!

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We always talk about the long week we had. Then we say that life is too short. Just a friendly reminder…take a moment to enjoy that long week. Otherwise, you may rush past something or someone important. Happy Friday from

Nickels and Dimes add up…

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The self-service gas station started in Los Angeles in 1947. The premise behind the first self-service station was “save five cents, serve yourself, why pay more”. And, that was a nickel in 1947 prices! A significant savings to the customer, then