Month: November 2018

Ya Baby, it’s FRIDAY! Happy Friday from Team AVDS!

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Toughen up, kiddos. The weekend is here. TGIF and Happy Friday from Team AVDS!

Business Intelligence insight in seconds, not months!

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By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity

We always get mushy on Thanksgiving. But don’t forget the corny!

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Did you hear the one about… The lady who was looking for a turkey but couldn’t find one big enough. She asked the stock boy, “Do these turkeys get any bigger?” The stock boy replied, “No. They’re dead.” Then there

Enhanced AX & CX with PureConnect for Salesforce

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Take your Agent Experience (AX) and Customer Experience (CX) to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. PureConnect for Salesforce offers many features including

Modernize Your Contact Center Today or Risk Losing Business Tomorrow!

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Frost & Sullivan White Paper Customer expectations have changed. Self-service options on all channels is a must. And when self-service is not enough, customers want live agents who can take the high touch interactions and make it a seamless transition.

Business Intelligence Tool vs. a Dashboard: Aren’t they the same?

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Is a dashboard the same as a business intelligence solution? Yes and no…a basic dashboard provides some amount of business intelligence. That is true. However, a comprehensive business intelligence solution is like a dashboard on steroids. A true business intelligence

Happy Friday and Happy Thanksgiving from Team AVDS!

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We had our monthly company call today. As our team is dispersed about the US, most of the participants are on video. It’s like a giant Brady Bunch session, in more ways than one. Our company calls always have an

8 Must Have KPIs for Measuring CX and Contact Center Success.

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Measuring success can be challenging. Especially in the contact center. So, business is doing well, right? Are you contributing to that success? Or maybe business is doing poorly. Is that because of your contact center? The only way to know

How would you like to be treated?

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An anonymous quote that I’m quite fond of is, “Integrity is doing the right thing, even when no one is watching.” I like to believe everyone feels that way. However, I know it’s simply not the case. Not everyone is

The best system is only as good as its weakest link.

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Five Nines is a term for describing the availability of a service or system at 99.999% uptime. Realizing there are 525,960 minutes in a year, a system that truly provides 99.999% (aka Five Nines) uptime would only be down/unavailable for