I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my network. We all have strengths and expertise. Why not lean on the experts?
In today’s fast paced service-oriented world, Customer Experience (CX) is the hot topic of business. CX and all that it entails is driving the growth and technological advancements of the modern contact center. Forrester reported that 46% of global contact center decision makers project 5% – 10% growth in the next year, and 14% project growth of more than 10%.
CX has always been a hot topic for AVDS. Our team of certified engineers has been designing, installing and supporting great customer engagement contact centers for over 26 years. We have over 20 years of success as a Genesys Gold Partner on the Gartner leading Genesys PureConnect platform (formerly Interactive Intelligence CIC). We are contact center platform experts. We understand what drives success in the contact center and we help businesses achieve that.
Growing businesses require regular reviews of their strategy and systems. Simply “piggy backing” technology and applications on top of each other no longer works. It’s costly and ineffective. Your contact center platform should be comprehensive and scalable. At the same time, it must be flexible and able to handle today’s dynamically changing contact center environments.
Our areas of expertise include (but are not limited to):
- Premise / Cloud / Hybrid Platform CX solutions – accommodate seasonal staff changes, remote workforce, and flexible licensing.
- Professional Services Engagements – we work with many VAR’s and other partners to enable successful deployments, provide supplemental support, strategy, and design engineering.
- 24 / 7 Support you can count on – Our certified engineers answer the support line 24 / 7 / 365. We take this seriously.
- Workforce Optimization and Management – get a handle on scheduling, reduce staff supervision costs, empower agents to be more efficient
- Speech and Data Analytics – Measure, monitor, and manage your data to optimize the customer journey and improve the CX.
- Custom Application Development – creative CX platform integration solutions.
- Agent Engagement and Team Collaboration – Build, train, coach, and empower your team to create loyal happy agents who drive more business.
When you’re ready to step out front of your competition, call the experts at AVDS. Ask us your questions. CX is what we do!
Director of Marketing, Engineer, Photographer, Family Man…
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